TTNC

TTNC Limited is a business class provider of end to end communication solutions. Our services include geographic and non geographic telephone numbers, call management packages and Voice over IP Services through to SIP Trunks, Call Tracking and bespoke telephone answering services.

Challenge

TTNC required a bespoke product that would deliver Lead Gen, Fulfilment and Cost Efficiency to an out-of-hours service for their portfolio clients, already using TTNC’s range of communication products

Solution

By working with a 150-strong call centre, which serviced The Group’s core businesses, strategic planning was put in place to develop a 24/7 call centre service. Utilising the contract-hours of existing call centre personnel, we were able to develop an out-of-hours team who could receive the sales or lead calls from consumers

Results

The call centre handles in excess of 400 out-of-hours calls per night. By October 2018, this had increased to 595 out-of-Hours calls. By Q2 of 2018, 32% of out-of-hours leads were converted into sales within 3 days. 

From The Client

“These guys have built such a strong relationship with our organisation that we consider them an extension of our IT department. We always know that excellent service is just a phone call or e-mail away and that we will receive the same level of attention they always provide that makes us feel like we're their top priority.”